Return & Refund Policy
Return & Refund Policy
Order Cancellation
We accept order cancellation requests before the order has been shipped or entered the fulfillment process. If your cancellation request is approved, you will receive a full refund to your original payment method.
Once an order has been shipped or processed for shipment, it can no longer be cancelled.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the spotlight fan must:
- Be unused and in the same condition in which it was received;
- Include all original accessories, manuals, and components;
- Be returned in its original packaging;
- Include a receipt or valid proof of purchase.
Before returning your order, please contact our customer service team at info@morrowandfield.com to obtain the correct return address and return instructions.
Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products;
- Products that have been used, damaged, modified, or improperly assembled by the customer;
- Products returned without the original packaging, accessories, or components;
- Products returned more than 14 days after delivery;
- Products damaged due to misuse, improper storage, accidental damage, or normal wear and tear.
Return Shipping Costs
If the return is due to a change of mind, an incorrect order placed by the customer, or another customer-related reason, the customer will be responsible for the return shipping costs.
The actual return shipping fee will depend on the shipping carrier and service selected by the customer.
If the product arrives damaged, defective, or different from the item ordered, we will cover the reasonable return shipping costs or provide another appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your spotlight fan arrives damaged, defective, or incorrect, please contact us at info@morrowandfield.com as soon as possible and provide:
- Your order number;
- A description of the issue;
- Clear photos or videos showing the product and the problem;
- Photos of the shipping packaging and shipping label, where applicable.
We will review the information and provide an appropriate solution, which may include a replacement, partial refund, or full refund.
Restocking Fees
We do not charge any restocking fees for approved returns.
Refunds
Once your returned product has been received and inspected, we will notify you by email.
We will inform you whether your refund has been approved or rejected. If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account. The exact processing time depends on your bank, credit card provider, or payment service provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed the above steps and still have not received your refund, please contact us at info@morrowandfield.com.
Return Address
Please do not return the product to the address shown on the original shipping package without contacting us first.
To obtain the correct return address and return authorization, please contact:
Email: info@morrowandfield.com